Improved System for Job Posting Processing

We are very glad to let you know that we have made an important development on the way that we process the job postings we receive every day.

The job posting process is now integrated with our Customer Relationship Management system. The jobs are now received, approved, and managed using the same system our Customer Relations Team uses to manage all customer service issues.

This improvement will bring you many benefits including:

· Faster processing of job postings, generally in maximum 15 min.
· Full integration of job postings and customer service tickets into one system.
· Easier retrieval, tracking and follow up of all information related to the same account.

We always try our best to offer your an improved service and continuously develop new features. For any additional questions or comments please visit our Customer Service page to find several ways for you to get in touch with us and/or solve your issue.

Extended Hours for Job Posting Processing

Starting this week, Voice123's Customer Relations Team is processing job postings under new extended hours:

Monday to Friday from 7:00 AM to 12:00 Midnight ET, and Saturday and Sunday from 10:00 AM to 7:00 PM ET.

These new extended hours look to improve our job quality assurance process since we will dedicate more time to revising each posting. This will assure they are approved and broadcasted in the right way.

Additionally, together with our goal to process every posting in less than 15 minutes, it looks to better satisfy voice seekers' time requirements, allowing them to submit and have their requests processed when they really need them.

Please bear in mind that these new extended hours are for job posting processing. Customer Service hours via e-mail, chat and phone are from Monday to Friday, from 9:00 AM to 6:00 PM ET.

This is another step in our efforts to improve our service and we expect to go further.

For any additional questions or comments please visit our Customer Service page to find several ways for you to get in touch with us and/or solve your issue.

Meet Our Newest Team Members

Today we want to introduce our two newest team members: Yvette Latour and Angela Gordon, who recently joined our Customer Relations Team as Account Executives.

Both Yvette and Angela have wide knowledge in customer service and relationship management. They will be providing you support anytime you need it, solving any questions you may have about the service, the site, or any other related issue.

If you want to learn more about our new members, just visit their profiles by clicking the links below. You will be taken to Voice123’s About Us page, where you can also learn about the complete Voice123 Team.

· Yvette

· Angela

As our Customer Relations Team has grown, I am also glad to let you know that Julia Sanders, who used to be an Account Executive, is now our new Customer Relations and Quality Assurance Manager. She is now dedicated to increase the customer satisfaction and improve quality assurance processes. To visit Julia’s profile, just click the link below.

· Julia

I am sure that this news will result in providing you an excellent service and make your experience with us a pleasant and enjoyable one.

For any additional questions or comments please visit our Customer Service page to find several ways for you to get in touch with us and/or solve your issue.